The scheme aims to protect labour hire workers from exploitation and ensure rights are upheld.
As a worker in Queensland your rights and entitlements are protected by a number of State and Commonwealth laws. This means you are entitled to:
- be paid at least the minimum wage
- a safe workplace
- reasonable hours, rest breaks and time off work
- information on the terms and conditions of your employment
- be treated fairly and with respect and free from discrimination
- suitable accommodation if it is provided to you
- safe transport if it is provided to you
- be a member of a union if you want to.
If you are working for a labour hire provider who is not providing this, you can lodge a report online.
Minimum pay rates are set in an award, enterprise agreement or other registered agreement or by the national minimum wage.
Employers are usually prohibited from deducting money from an employee’s pay without their consent.
The Fair Work Ombudsman (FWO) provides information about the obligations of employers regarding payment of workers including minimum wages, pay slip and record-keeping requirements and when employers can make deductions. The FWO's pay calculator can be used to work out pay rates, penalties and allowances.
Your employer has a legal responsibility for your health and safety at work. You should receive health and safety information, training and personal protective equipment (if required), free of charge.
Find out more about work health and safety in labour hire.
Awards, enterprise agreements and other registered agreements prescribe maximum hours of work rest breaks, overtime and rostered days off. Find out how these apply in your Award or Agreement on the Fair Work Ombudsman website.
Employers are required to give every new employee a copy of the Fair Work Information Statement (the Statement) when they start their new job. The Statement should provide you with information about conditions of your employment. The Statement is also available in other languages.
Bullying, harassment and discrimination
Everyone has a right not to be bullied, harassed or discriminated against at work.
The Anti-Discrimination Commission Queensland also provides resources on anti-discrimination including discrimination at work.
Unions provide support and advice to employees to help them better understand their rights and obligations in the workplace. Unions are registered under State and Commonwealth laws as industrial organisations of employees.
Employers cannot dismiss, threaten dismissal or discriminate against an employee due to their membership or non-membership of a union.
Further information regarding Queensland unions can be accessed via the Queensland Industrial Relations Commission. The FWO also provides further guidance on the relevant union to contact for your industry.
A number of other organisations can also give labour hire workers advice about rights and entitlements and provide other assistance.
If a business has a labour hire licence, the business has demonstrated its ability to honour the rights and entitlements of workers.
Search the register to find licensed labour hire providers. You can see labour hire providers according to location and industry on the register.
The Labour Hire Licensing Compliance Unit works in partnership with other State and Commonwealth departments to protect the rights and entitlements of labour hire workers in Queensland.
If you have concerns or information about the mistreatment of workers, unlicensed labour hire providers or another business using workers supplied by an unlicensed labour hire provider, you can lodge a report online.
Workplace Health and Safety Queensland - Office of Industrial Relations
Educates workers and employers about their work health and safety obligations and enforces compliance with the Work Health and Safety Act 2011.
Phone: 1300 362 128
Anti-Discrimination Commission Queensland
The Anti-Discrimination Commission Queensland (ADCQ) provides services to resolve complaints about discrimination, sexual harassment, vilification, victimisation as well as other contraventions of the Anti-Discrimination Act 1991 and the Public Interest Disclosure Act 2010. In addition the ADCQ delivers training and promotes public discussion on human rights.
Phone: 1300 130 670
Commonwealth Department of Home Affairs
Provides information about visas.
Business and Skilled Migration Queensland
Provides information about skilled migration and living and working in Queensland.
Phone: (07) 3514 3013
Links job seekers with harvest jobs Australia wide.
Phone: 13 62 68
Helps job seekers find local job providers.
Phone: 13 62 68
Last updated 07 March 2022